{"id":548,"date":"2024-04-01T11:46:42","date_gmt":"2024-04-01T11:46:42","guid":{"rendered":"https:\/\/boglight-gaz.md\/?page_id=548"},"modified":"2024-07-12T13:03:07","modified_gmt":"2024-07-12T13:03:07","slug":"useful-information","status":"publish","type":"page","link":"https:\/\/boglight-gaz.md\/ro\/informatii-utile\/","title":{"rendered":"INFORMATII UTILE"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"548\" class=\"elementor elementor-548\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a457bd e-flex e-con-boxed e-con e-parent\" data-id=\"9a457bd\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86f3bb7 elementor-widget elementor-widget-jet-accordion\" data-id=\"86f3bb7\" data-element_type=\"widget\" data-widget_type=\"jet-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-accordion\" data-settings=\"{&quot;collapsible&quot;:false,&quot;ajaxTemplate&quot;:false,&quot;switchScrolling&quot;:false,&quot;switchScrollingOffset&quot;:0,&quot;switchScrollingDelay&quot;:500}\" role=\"tablist\">\n\t\t\t<div class=\"jet-accordion__inner\">\n\t\t\t\t<div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect\">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-1411\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1411\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-left\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/div><div class=\"jet-toggle__label-text\">Pret si modalitati de plata<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1411\" class=\"jet-toggle__content\" data-toggle=\"1\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p class=\" translation-block\"><strong>The price<\/strong> offered to our customers is closely related to the customer and consumption profile, but we make permanent efforts to, through a transparent purchase of gas from sustainable sources, offer you the best prices on the market, which we guarantee throughout the contract period.<br><br><\/p><p>\u00cen pre\u021bul gazelor naturale negociat de p\u0103r\u021bi sunt incluse toate tarifele si cheltuielile determinate de ANRE conform legislatiei in vigoare.<br \/><br \/><\/p><p>Conform punctului 105 din Regulamentul privind furnizare gazelor naturale, furnizorul este \u00een drept s\u0103 solicite deconectarea, iar operatorul de sistem va deconecta \u00een termen de cel mult 10 zile lucr\u0103toare instala\u021biile de gaze naturale ale consumatorului noncasnic \u00een urm\u0103toarele cazuri:<\/p><ol><li>Neachitarea pl\u0103\u021bilor pentru gazele naturale utilizate la locul de consum, la expirarea termenului de 10 zile calendaristice din data-limit\u0103 de plat\u0103 a facturii, prezentat\u0103 consumatorului noncasnic;<\/li><li>La expirarea termenului contractului de furnizare a gazelor naturale, dac\u0103 consumatorul noncasnic nu solicit\u0103 prelungirea lui;<\/li><li>Refuzul consumatorului noncasnic de a \u00eencheia contract de furnizare a gazelor naturale cu furnizorul de ultim\u0103 op\u021biune dup\u0103 preluarea consumatorilor finali de c\u0103tre acesta \u00een condi\u021biile prezentului Regulament;<\/li><li>Refuzul consumatorului noncasnic de a \u00eencheia contract de furnizare a gazelor naturale cu un furnizor dup\u0103 expirarea termenului furniz\u0103rii de ultim\u0103 op\u021biune, cu o notificare prealabil\u0103 a consumatorului cu 15 zile calendaristice;<\/li><li>La solicitarea consumatorului noncasnic.<\/li><\/ol><p>\u00a0<\/p><p class=\" translation-block\"><strong>The disconnection<\/strong> of the natural gas installations of the non-domestic consumer is carried out during his working hours. Disconnection of the non-domestic consumer installation in accordance with subct. 3) is carried out only with the consent of the non-domestic consumer. The disconnection notice is sent or handed to the non-domestic consumer at least 5 calendar days before the expected date for disconnection.<\/p><p class=\" translation-block\">Consumatorul final este \u00een drept s\u0103 solicite furnizorului reconectarea instala\u0163iilor de gaze naturale la re\u0163eaua de gaze naturale dup\u0103 \u00eenl\u0103turarea motivelor care au dus la deconectarea instala\u0163iilor de gaze naturale ale acestuia. Furnizorul solicit\u0103 operatorului de sistem, iar ultimul este obligat s\u0103 reconecteze la re\u0163eaua de gaze naturale instala\u0163iile de gaze naturale ce apar\u0163in consumatorului final \u00een termenul cel mai scurt posibil, dar nu mai t\u00e2rziu de 2 zile lucr\u0103toare de la data achit\u0103rii operatorului de sistem a tarifului pentru reconectare conform punctului117 din Regulament.<\/p><p>\u00a0<\/p><p class=\" translation-block\"><strong>Achitarea facturilor<\/strong> de plat\u0103 pentru gazele naturale consumate se efectueaz\u0103 \u00een termenele \u0219i in contul bancar indicat \u00een Contractul de furnizare a gazelor naturale \u00eencheiat \u00eentre p\u0103r\u021bi.<\/p><p>\u00a0<\/p><p class=\" translation-block\"><strong>Plata preventiva<\/strong> este perceputa de catre furnizor in conformitate cu Regulamentul privind furnizare gazelor naturale in urmatoarele situatii:<\/p><ol><li>\u00a0C\u00e2nd instala\u021biile de gaze naturale ale consumatorului final au fost deconectate de la re\u021beaua de gaze naturale pentru neachitarea facturii de plat\u0103, refuzul nemotivat al consumatorului final de a acorda accesul personalului operatorului de sistem la locul de consum;<\/li><li>Contractul de furnizare a gazelor naturale este \u00eencheiat \u00een baza altui drept real, dec\u00e2t cel de proprietate;<\/li><li>\u00een situa\u021bia \u00een care imobilul care face obiectul locului de consum este ipotecat, sechestrat, sau drepturile asupra acestuia constituie obiect al unui litigiu \u00een instan\u021ba de judecat\u0103;<\/li><li>Fa\u021b\u0103 de consumatorul final este ini\u021biat\u0103 procedura de insolvabilitate.<br \/><br \/><\/li><\/ol><p>Suma pl\u0103\u021bii preventive este stabilit\u0103 de c\u0103tre furnizor \u0219i nu trebuie s\u0103 dep\u0103\u0219easc\u0103 contravaloarea \u00een bani a consumului mediu lunar de gaze naturale.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect\">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-1412\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"2\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1412\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-left\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/div><div class=\"jet-toggle__label-text\">Clauze contractuale standard<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1412\" class=\"jet-toggle__content\" data-toggle=\"2\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>Conform punctului 20 din Regulamentul privind furnizarea gazelor naturale, Contractul de furnizare a gazelor naturale elaborat de furnizorul de gaze naturale trebuie s\u0103 con\u021bin\u0103 \u00een mod obligatoriu urm\u0103toarele:<\/p><p>\u00a0<\/p><ol><li>Denumirea \u0219i adresa juridic\u0103 a furnizorului;<\/li><li>Obiectul contractului;<\/li><li>mijloacele prin care se pot ob\u021bine informa\u021bii actualizate despre pre\u021burile \u00een vigoare;<\/li><li>parametrii de calitate a gazelor naturale furnizate;<\/li><li>debitul contractat, \u00een cazul \u00een care contractul este \u00eencheiat cu un consumator noncasnic;<\/li><li>pre\u021burile \u0219i tarifele aplicate;<\/li><li>modalit\u0103\u021bile de plat\u0103, termenele de plat\u0103, cazurile \u00een care furnizorul este \u00een drept s\u0103 impun\u0103 plata preventiv\u0103 pentru consumul gazelor naturale, precum \u0219i m\u0103surile ce vor fi \u00eentreprinse de furnizor \u00een cazul nerespect\u0103rii obliga\u021biilor contractuale de c\u0103tre consumatorul final;<\/li><li>cazurile \u0219i condi\u021biile de \u00eentrerupere a furniz\u0103rii gazelor naturale, de deconectare \u0219i de reconectare la re\u021belele de gaze naturale a instala\u021biei de utilizare (aparatelor de utilizare) a consumatorului final;<\/li><li>durata contractului de furnizare a gazelor naturale, cazurile \u0219i modalitatea de prelungire, modificare \u0219i reziliere a contractului, inclusiv prevederea expres\u0103 referitor la dreptul consumatorului final de a rezilia contractul \u00een mod unilateral \u0219i gratuit;<\/li><li>prevederi referitoare la modalitatea de notificare de c\u0103tre furnizor a consumatorului final cu privire la modificarea pre\u021bului de furnizare a gazelor naturale \u00eenainte de aplicarea acestuia;<\/li><li>eventualele compensa\u021bii \u0219i modalit\u0103\u021bile de rambursare a cheltuielilor care se aplic\u0103 \u00een cazul \u00een care furnizorul nu \u00ee\u0219i \u00eendepline\u0219te obliga\u021biile contractuale, inclusiv \u00een cazul factur\u0103rii eronate de plat\u0103, sau dac\u0103 furnizorul \u00ee\u0219i \u00eendepline\u0219te obliga\u021biile contractuale cu \u00eent\u00e2rziere sau \u00een mod defectuos;<\/li><li>modalit\u0103\u021bile de ini\u021biere a procedurilor de solu\u021bionare a ne\u00een\u021belegerilor aferente neexecut\u0103rii sau execut\u0103rii defectuoase a clauzelor contractuale;<\/li><li>drepturile \u0219i obliga\u021biile furnizorului, consumatorului final \u0219i informa\u021biile referitoare la drepturile consumatorului prev\u0103zute de lege, inclusiv solu\u021bionarea reclama\u021biilor consumatorilor finali;<\/li><li>datele de contact ale persoanelor autorizate \u0219i\/sau ale unui serviciu telefonic al furnizorului, inclusiv programul de lucru, unde consumatorul final poate s\u0103 primeasc\u0103 toate informa\u021biile necesare privind executarea contractului de furnizare a gazelor naturale;<\/li><li>r\u0103spunderea pentru ne\u00eendeplinirea sau \u00eendeplinirea necorespunz\u0103toare a obliga\u021biilor asumate de p\u0103r\u021bile contractului de furnizare a gazelor naturale;<\/li><li>indica\u021bii despre faptul c\u0103 contractul con\u021bine date cu caracter personal (\u00eentru executarea art. 23 alin. (8) din Legea privind protec\u021bia datelor cu caracter personal nr. 133 din 8 iulie 2011, pct. 54 al Cerin\u021belor fa\u021b\u0103 de asigurarea securit\u0103\u021bii datelor cu caracter personal la prelucrarea acestora \u00een cadrul sistemelor informa\u021bionale de date cu caracter personal, aprobate prin Hot\u0103r\u00e2rea Guvernului nr. 1123 din 14 decembrie 2010 \u0219i pct. 35 al Regulamentului Registrului de eviden\u021b\u0103 a operatorilor de date cu caracter personal, aprobat prin Hot\u0103r\u00e2rea Guvernului nr. 296 din 1 mai 2012).<\/li><\/ol><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect\">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-1413\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"3\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1413\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-left\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/div><div class=\"jet-toggle__label-text\">Incheierea contractului de furnizare<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1413\" class=\"jet-toggle__content\" data-toggle=\"3\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>CASNIC<\/p><p>Pentru a \u00eencheia contractul de furnizare a gazelor naturale, solicitantul, poten\u021bial consumator casnic este obligat s\u0103 prezinte furnizorului urm\u0103toarele acte \/informa\u021bii:<\/p><p>1) cererea, formularul c\u0103reia este plasat pe pagina electronic\u0103 a furnizorului sau pus la dispozi\u021bie de c\u0103tre acesta;<\/p><p>2) copia actului de proprietate sau copia documentului care atest\u0103 un drept real sau de folosin\u021b\u0103 asupra imobilului care face obiectul locului de consum respectiv;<\/p><p>3) copia buletinului de identitate;<\/p><p>4) copia procesului-verbal de recep\u021bie \u00een exploatare a instala\u021biei de gaze naturale (dup\u0103 caz).<\/p><p>\u00a0<\/p><p>NONCASNIC<\/p><p>Pentru \u00eencheierea contractului de furnizare a gazelor naturale, solicitantul poten\u021bialul consumator noncasnic este obligat s\u0103 prezinte furnizorului urm\u0103toarele acte \/informa\u021bii:<\/p><ol><li>cererea formularul c\u0103reia este pus la dispozi\u021bie de c\u0103tre furnizor, care include denumirea, adresa, telefonul, faxul, e-mailul solicitantului;<\/li><li>copia actului de proprietate sau copia actului care atest\u0103 un drept real sau de folosin\u021b\u0103 asupra imobilului care face obiectul locului de consum respectiv;<\/li><li>extrasul din Registrul de stat al persoanelor juridice \u0219i \u00eentreprinz\u0103torilor individuali eliberat de Agen\u021bia Servicii Publice, cu cel mult 3 luni \u00eenainte de data depunerii cererii sau copia altui act care atest\u0103 dreptul de a desf\u0103\u0219ura activitatea, dup\u0103 caz, codul fiscal, contul de decontare, denumirea b\u0103ncii prin care solicitantul deruleaz\u0103 pl\u0103\u021bile;<\/li><li>copia actului de delimitare, semnat de operatorul de sistem;<\/li><li>copia procesului-verbal de recep\u021bie a instala\u021biei de gaze naturale (dup\u0103 caz);<\/li><li>volumele \u0219i perioadele de furnizare a gazelor naturale.<\/li><\/ol><p>\u00a0<\/p><p>Solicitantul prezint\u0103 furnizorului originalele actelor pentru verificarea copiilor prezentate sau copiile legalizate ale acestora.<br \/><br \/><\/p><p>La contractul de furnizare a gazelor naturale \u00eencheiat \u00eentre furnizor \u0219i consumatorul noncasnic se anexeaz\u0103 obligatoriu lista persoanelor furnizorului \u0219i a consumatorului noncasnic, care sunt \u00eemputernicite de a negocia cu privire la regimul de consum al gazelor naturale, de a semna actele de predare-preluare a gazelor naturale \u0219i numerele lor de telefon.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect\">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-1414\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"4\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1414\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-left\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/div><div class=\"jet-toggle__label-text\">Procedura de schimbare a furnizorului<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1414\" class=\"jet-toggle__content\" data-toggle=\"4\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>Conform dispozitiilor legale in vigoare consumatorul final are dreptul sa isi aleaga liber si sa schimbe furnizorul de gaze naturale fara perceperea unei taxe, in conditiile achitarii datoriilor fata de furnizorul anterior.<\/p><p>Schimbarea furnizorului se efectueaz\u0103 \u00een termen de cel mult 20 de zile calendaristice din data depunerii cererii de c\u0103tre consumatorul final.<\/p><p>Conform punctului 8 din Regulamentul privind procedura de schimbare a furnizorului de gaze naturale, schimbarea furnizorului de gaze naturale cuprinde urm\u0103toarele etape:<\/p><ol><li>\u00eencheierea contractului de furnizare a gazelor naturale \u00eentre consumatorul final \u0219i furnizorul nou;<\/li><li>depunerea cererii de schimbare a furnizorului de gaze naturale, la furnizorul actual;<\/li><li>notificarea de c\u0103tre furnizorul actual a furnizorului nou \u0219i a operatorului de sistem privind ini\u021bierea procedurii de schimbare a furnizorului de gaze naturale;<\/li><li>prezentarea de c\u0103tre operatorul de sistem a informa\u021biilor privind locul (-rile) de consum la care se preconizeaz\u0103 schimbarea furnizorului;<\/li><li>\u00eencheierea de c\u0103tre operatorii de sistem \u0219i furnizori a acordurilor adi\u021bionale la contractele pentru prestarea serviciului de transport \u0219i\/sau de distribu\u021bie a gazelor naturale;<\/li><li>controlul echipamentului de m\u0103surare \u0219i citirea indica\u021biilor echipamentului de m\u0103surare;<\/li><li>furnizarea gazelor naturale de c\u0103tre furnizorul nou;<\/li><li>emiterea facturii de plat\u0103 finale pentru gazele naturale consumate conform contractului de furnizare a gazelor naturale \u00eencheiat cu furnizorul actual;<\/li><li>achitarea de c\u0103tre consumatorul final a datoriilor fa\u021b\u0103 de furnizorul actual.<\/li><\/ol><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect\">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-1415\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"5\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1415\" aria-expanded=\"false\" data-template-id=\"807\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-left\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/div><div class=\"jet-toggle__label-text\">Solutionarea litigiilor<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1415\" class=\"jet-toggle__content\" data-toggle=\"5\" role=\"tabpanel\" data-template-id=\"807\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"807\" class=\"elementor elementor-807\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-bb6c106 e-flex e-con-boxed e-con e-parent\" data-id=\"bb6c106\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1513bc3 elementor-widget elementor-widget-text-editor\" data-id=\"1513bc3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Depunem toate eforturile pentru solu\u021bionarea rezonabil\u0103 a ne\u00een\u021belegerilor cu consumatorii finali, pe cale amiabil\u0103, \u0219i \u00een termene c\u00e2t mai scurte.<\/p><p>Solu\u021bionarea litigiilor pe cale extrajudiciar\u0103 reprezinta de cele mai multe ori cea mai rapida, eficienta si putin costisitoare modalitate de a ajunge la cea mai corecta si multumitoare solutie pentru ambele parti.<\/p><p>In cazul unor neintelegeri consumatorii au la indemana urmatorii pasi pentru solutionarea problemelor:<\/p><ul><li>Negocierea directa cu furnizorul de gaze naturale<\/li><li>Medierea sau Concilierea<\/li><li>Reclamariile la ANRE<\/li><li>Adresarea instantelor de judecata pentru solutionarea litigiului.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13a88d7 elementor-widget elementor-widget-jet-accordion\" data-id=\"13a88d7\" data-element_type=\"widget\" data-widget_type=\"jet-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-accordion\" data-settings=\"{&quot;collapsible&quot;:false,&quot;ajaxTemplate&quot;:false,&quot;switchScrolling&quot;:false,&quot;switchScrollingOffset&quot;:0,&quot;switchScrollingDelay&quot;:500}\" role=\"tablist\">\n\t\t\t<div class=\"jet-accordion__inner\">\n\t\t\t\t<div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect\">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-2061\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-2061\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-left\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-right\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/div><div class=\"jet-toggle__label-text\">COMPENSATII <\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-2061\" class=\"jet-toggle__content\" data-toggle=\"1\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\">Consumatorii finali sunt \u00een drept s\u0103 solicite recuperarea prejudiciilor materiale \u0219i morale cauzate de furnizor sau de operatorul de sistem, \u00een conformitate cu legislatia in vigoare a Republicii Moldova.\n\n\u00cen cazul nerespect\u0103rii de c\u0103tre furnizor a termenelor de \u00eencheiere a contractului de furnizare a gazelor naturale, solicitantul poten\u021bial consumator final este \u00een drept s\u0103 cear\u0103 compensa\u021bii de la furnizor:\n<ol>\n \t<li>o sum\u0103 fix\u0103 \u00een valoare de:<\/li>\n\n<ul>\n \t<li>50 lei pentru solicitantul \/consumator casnic;<\/li>\n \t<li>75 lei pentru solicitantul  consumator noncasnic.<\/li>\n<\/ul>\n&nbsp;\n\n<li>suplimentar, pentru fiecare zi calendaristic\u0103 de \u00eent\u00e2rziere, \u00eencep\u00e2nd cu urm\u0103toarea zi calendaristic\u0103 de la data expir\u0103rii termenului privind \u00eencheierea contractului de furnizare a gazelor naturale, dar nu mai mult de 30 zile calendaristice de \u00eent\u00e2rziere:<\/li>\n<ul>\n \t<li>10 lei pentru solicitantul consumator casnic;<\/li>\n \t<li>25 lei pentru solicitantul consumator noncasnic.<\/li>\n<\/ul>\n<\/ol>\nDac\u0103 se constat\u0103 abateri de la parametrii de calitate \u0219i\/sau regimurile de livrare a gazelor naturale provocate de operatorul de sistem, furnizorul va pl\u0103ti consumatorilor finali afecta\u021bi, obligatoriu, compensa\u021bii sub form\u0103 de reducere a pre\u021bului la gazele naturale furnizate propor\u021bional puterii calorifice real \u00eenregistrate pentru perioada \u00een care nu au fost respecta\u021bi parametrii de calitate \u0219i\/sau regimurile de livrare a gazelor naturale.<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect\">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-2062\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"2\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-2062\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-left\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-right\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/div><div class=\"jet-toggle__label-text\">PROCEDURA SOLUTIONARE RECLAMATII <\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-2062\" class=\"jet-toggle__content\" data-toggle=\"2\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>Reclamatiile consumatorilor finali \u00een leg\u0103tur\u0103 cu contractarea, deconectarea, reconectarea, facturarea, precum \u0219i referitor la consumul de gaze naturale prin ocolirea echipamentului de m\u0103surare sau prin denaturarea indica\u021biilor acestuia, sau prin alte modalit\u0103\u021bi de consum ne\u00eenregistrat de echipamentul de m\u0103surare se examineaz\u0103 \u0219i se solu\u021bioneaz\u0103 de furnizor, \u00een termenele stabilite de Legea cu privire la gazele naturale.<\/p><p>Peti\u021biile consumatorilor finali cu privire la deconectare se examineaz\u0103 \u0219i se solu\u021bioneaz\u0103 de furnizor, indiferent dac\u0103 deconectarea instala\u021biilor de gaze naturale ale consumatorilor finali a fost efectuat\u0103 la cererea furnizorului sau din ini\u021biativa operatorului de sistem. \u00cen cazul \u00een care la examinarea peti\u021biilor consumatorilor finali, furnizorul constat\u0103 c\u0103 operatorul de sistem a \u00eenc\u0103lcat termenul de reconectare stabilit, acesta achit\u0103 consumatorului final prejudiciat compensa\u021bia calculat\u0103 \u00een conformitate cu Regulamentul cu privire la calitatea serviciilor de transport \u0219i de distribu\u021bie a gazelor naturale \u0219i solicit\u0103 operatorului de sistem s\u0103 restituie contravaloarea compensa\u021biei. Operatorul de sistem este obligat s\u0103 restituie furnizorului cheltuielile suportate \u00een leg\u0103tur\u0103 cu achitarea compensa\u021biei pentru prejudicierea consumatorului final din vina operatorului de sistem.<\/p><p>Consumatorii finali depun la furnizor reclama\u021biile privind parametri de calitate a gazelor naturale.<\/p><p>\u00cen cazul \u00een care un consumator final, un utilizator de sistem a adresat furnizorului sau operatorului de sistem o reclama\u0163ie care urmeaz\u0103 s\u0103 fie examinat\u0103 \u015fi solu\u0163ionat\u0103 de cel\u0103lalt titular de licen\u0163\u0103, furnizorul sau operatorul de sistem, dup\u0103 caz, este obligat s\u0103 transmit\u0103 reclama\u0163ia celuilalt titular de licen\u0163\u0103 (operator de sistem sau furnizor) \u00een termen de cel mult 5 zile lucr\u0103toare de la data \u00eenregistr\u0103rii reclama\u0163iei \u015fi s\u0103 informeze despre acest fapt consumatorul final, utilizatorul de sistem.<br \/><br \/><\/p><p>ANRE examineaz\u0103 ne\u00een\u0163elegerile dintre consumatorii finali, utilizatorii de sistem \u015fi \u00eentreprinderile de gaze naturale ce survin \u00een leg\u0103tur\u0103 cu prezenta lege, precum \u015fi dintre utilizatorii \u015fi operatorul sistemului de distribu\u0163ie \u00eenchis, \u015fi emite decizii \u00een caz de necesitate. ANRE examineaz\u0103 reclama\u0163iile depuse de consumatorii finali, de utilizatorii de sistem sau de utilizatorii sistemului de distribu\u0163ie \u00eenchis \u00een termen de cel mult 30 de zile lucr\u0103toare de la \u00eenregistrarea reclama\u0163iei. Termenul de examinare a reclama\u0163iei poate fi prelungit cu cel mult 30 de zile lucr\u0103toare, fapt despre care este informat consumatorul final, utilizatorul de sistem sau utilizatorul sistemului de distribu\u0163ie \u00eenchis.<\/p><p>Pe perioada examin\u0103rii reclama\u0163iilor privind facturarea \u0219i \u00een cazul nerespect\u0103rii de c\u0103tre titularul de licen\u021b\u0103 a procedurii de deconectare, ANRE emite decizii privind interzicerea deconect\u0103rii de la re\u0163elele de gaze naturale a instala\u0163iilor de gaze naturale ale consumatorului final sau privind reconectarea acestora.<\/p><p>\u00cen termen de 3 zile lucr\u0103toare de la data emiterii, ANRE remite decizia asupra ne\u00een\u0163elegerii spre executare p\u0103r\u0163ilor implicate, cu expunerea motivelor pe care se \u00eentemeiaz\u0103 acest act.<\/p><p>ANRE examineaz\u0103 \u015fi mediaz\u0103 ne\u00een\u0163elegerile dintre operatorii de sistem \u015fi proprietarii terenurilor \u015fi ai altor bunuri, proprietate public\u0103 sau privat\u0103, \u00een leg\u0103tur\u0103 cu aplicarea prevederilor art. 74 \u0219i 75 din Legea nr.108\/2016. Termenul de examinare a cererilor depuse \u00een acest sens este de 30 de zile lucr\u0103toare.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"COMPENSATIONS\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"The final consumers are entitled to request the recovery of material and moral damages caused by the supplier or the system operator, in accordance with the legislation in force of the Republic of Moldova.\\n\\nIn case of non-compliance by the supplier with the deadlines for concluding the natural gas supply contract, the potential final consumer applicant is entitled to demand compensation from the supplier:\\n\\n \\tFixed amount in the amount of:\\n\\n\\n \\t50 lei for the applicant \\\/ household consumer;\\n \\t75 lei for the non-domestic consumer applicant.\\n\\n&nbsp;\\n\\n2. Additionally, for each calendar day of delay, starting with the next calendar day from the date of expiry of the term regarding the conclusion of the natural gas supply contract, but no more than 30 calendar days of delay:\\n\\n \\t10 lei for the household consumer applicant;\\n \\t25 lei for the non-domestic consumer applicant.\\n\\n\\nIf deviations from the quality parameters and\\\/or natural gas delivery regimes caused by the system operator are found, the supplier will pay the affected final consumers, compulsorily, compensation in the form of a price reduction for the natural gas supplied in proportion to the actual calorific value registered for the period in which the quality parameters and\\\/or natural gas delivery regimes were not respected.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"COMPLAINT RESOLUTION PROCEDURE\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Complaints from end consumers in relation to contracting, disconnection, reconnection, invoicing, as well as regarding the consumption of natural gas by bypassing the measuring equipment or by distorting its indications, or by other means of consumption not recorded by the measuring equipment are examined and resolved by supplier, within the terms established by the Law on natural gas.Petitions of end consumers regarding disconnection shall be examined and resolved by the supplier, regardless of whether the disconnection of end consumers&#8217; natural gas installations was carried out at the request of the supplier or at the initiative of the system operator. If, upon examination of end-consumer petitions, the supplier finds that the system operator has violated the established reconnection deadline, it pays the injured end-consumer the compensation calculated in accordance with the Regulation on the quality of natural gas transport and distribution services and requests the operator of the system to return the compensation value. The system operator is obliged to reimburse the supplier for the expenses incurred in connection with the payment of compensation for damage to the final consumer due to the fault of the system operator.Final consumers submit complaints regarding natural gas quality parameters to the supplier.If a final consumer, a system user has addressed to the supplier or system operator a complaint that is to be examined and resolved by the other licensee, the supplier or system operator, as the case may be, is obliged to forward the complaint to the other licensee of license (system operator or supplier) within no more than 5 working days from the date of registration of the complaint and to inform the final consumer, the system user, about this fact.ANRE examines disagreements between final consumers, system users and natural gas companies that arise in connection with this law, as well as between users and the operator of the closed distribution system, and issues decisions in case of necessity. ANRE examines complaints submitted by final consumers, system users or users of the closed distribution system within no more than 30 working days from the registration of the complaint. The deadline for examination of the complaint can be extended by a maximum of 30 working days, a fact about which the final consumer, the system user or the user of the closed distribution system is informed.During the examination of complaints regarding invoicing and in case of non-compliance by the license holder with the disconnection procedure, ANRE issues decisions regarding the prohibition of disconnection from the natural gas networks of the final consumer&#8217;s natural gas installations or regarding their reconnection.Within 3 working days from the date of issuance, ANRE forwards the decision on the disagreement for execution to the involved parties, with the exposition of the reasons on which this act is based.ANRE examines and mediates disagreements between system operators and owners of land and other assets, public or private property, in relation to the application of the provisions of art. 74 and 75 of Law no. 108\\\/2016. The deadline for examining applications submitted in this regard is 30 working days.\"\n            }\n        }\n    ]\n}<\/script>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect\">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-1416\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"6\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1416\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-left\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/div><div class=\"jet-toggle__label-text\">Comunicarea datelor privind consumul real si a structurii de cost<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1416\" class=\"jet-toggle__content\" data-toggle=\"6\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p class=\" translation-block\">Furnizorul va comunica zilnic pana la orele 17:00 consumatorilor finali consumul real de gaze naturale inregistrate prin intermermediul oricarei modalitati de comunicare disponibila (Ex: posta electronica, telefon, fax, platforma online dedicata, etc).<\/p><p class=\" translation-block\"><strong>Structura costurilor<\/strong> este stabilita la momentul semnarii contractului de furnizare, si specificata ca parte integranta din acesta, urmand a se respecta pe toata perioada contractuala.<\/p><p>Pe perioada contractuala partile pot decide de comun acord, prin anexa la contract, modificarea structurii de cost si a costului real.<\/p><p>Orice modificare a structurii de cost, si a costului real suportat de consumator se va notifica de catre furnizor anterior aplicarii acestora.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect\">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-1417\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"7\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1417\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-left\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/div><div class=\"jet-toggle__label-text\">Parametrii de calitate stabiliti pentru furnizarea gazelor naturale<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1417\" class=\"jet-toggle__content\" data-toggle=\"7\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>Conform Regulamentului cu privire la calitatea serviciilor de transport \u015fi de distribu\u0163ie a gazelor naturale, operatorul de sistem este obligat:<\/p><ol><li>s\u0103 asigure livrarea gazelor naturale utilizatorilor de sistem, la parametrii de calitate a gazelor naturale, stabili\u021bi \u00een standardele de calitate aprobate de organismul na\u0163ional de standardizare:<br \/><br \/>a. Puterea calorific\u0103 inferioar\u0103, MJ\/m3 (kcal\/m3), la 20\u00b0C \u015fi 101,325 kPa, nu mai mic\u0103 31,8 (7600);<br \/>b. Domeniul valorilor indicelui Wobbe (superior), MJ\/m3 (kcal\/m3), 41,2-54,5 (9850-13000);<br \/>c. Abaterea admisibil\u0103 a indicelui Wobbe de la valoarea nominal\u0103, %, nu mai mare \u00b1 5;<br \/>d. Concentra\u0163ia masic\u0103 a acidului sulfhidric, g\/m3, nu mai mare de 0,02;<br \/>e. Concentra\u0163ia masic\u0103 a sulfului mercaptan, g\/m3, nu mai mare de 0,036;<br \/>f. Frac\u0163ia volumetric\u0103 a oxigenului, %, nu mai mare de 1,0;<br \/>g. Masa impurit\u0103\u0163ilor mecanice \u00een 1 m3, g, nu mai mare de 0,001;<br \/><br \/><\/li><li>s\u0103 asigure condi\u0163iile tehnice, dup\u0103 cum urmeaz\u0103:<br \/><br \/>a. Pentru consumatorii casnici, p\u00e2n\u0103 la robinetul de siguran\u0163\u0103, \u00een condi\u0163ii tehnice de presiune stipulate \u00een pa\u015faportul tehnic\/cartea tehnic\u0103 a aparatului de utilizare al consumatorului final;<br \/>b. Pentru consumatorii noncasnici, p\u00e2n\u0103 la punctul de delimitare, \u00een condi\u0163ii tehnice de presiune prev\u0103zute \u00een contractul privind furnizarea gazelor naturale.<\/li><\/ol><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect\">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-1418\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"8\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1418\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-left\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/div><div class=\"jet-toggle__label-text\">Drepturile consumatorilor<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1418\" class=\"jet-toggle__content\" data-toggle=\"8\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>Conform Regulamentului privind furnizarea gazelor naturale, Consumatorul final are urm\u0103toarele drepturi:<\/p><ol><li>la furnizarea continu\u0103 \u0219i fiabil\u0103 a gazelor naturale, p\u00e2n\u0103 la ie\u0219irea din robinetul (ele) de siguran\u021b\u0103 \u00een cazul consumatorului casnic \u0219i p\u00e2n\u0103 la punctul de delimitare \u00een cazul consumatorului noncasnic, la parametrii de calitate stabili\u021bi;<\/li><li>s\u0103 verifice \u0219i s\u0103 constate respectarea de c\u0103tre furnizor a prevederilor contractului de furnizare a gazelor naturale;<\/li><li>s\u0103 solicite sistarea furniz\u0103rii gazelor naturale pentru o perioad\u0103 de timp determinat\u0103, dar nu mai mic\u0103 de o lun\u0103;<\/li><li>la modificarea, prelungirea sau rezilierea contractului de furnizare a gazelor naturale;<\/li><li>s\u0103 fie prezent la citirea indica\u021biilor echipamentului de m\u0103surare, la verificarea \u0219i la efectuarea expertizei extrajudiciare a echipamentului de m\u0103surare, la controlul echipamentului de m\u0103surare a gazelor naturale \u0219i al sigiliilor aplicate;<\/li><li>s\u0103 solicite furnizorului informa\u021bii cu privire la parametrii de calitate a gazelor naturale furnizate, istoricul de consum, pl\u0103\u021bile \u0219i penalit\u0103\u021bile prev\u0103zute \u00een contract calculate \u0219i achitate;<\/li><li>s\u0103 aib\u0103 acces la serviciul telefonic 24\/24 al operatorului de sistem, la re\u021belele c\u0103ruia este racordat\u0103 instala\u021bia sa de utilizare, la serviciul telefonic al furnizorului, numerele c\u0103rora se indic\u0103 \u00een mod obligatoriu \u00een factur\u0103;<\/li><li>s\u0103 solicite repararea prejudiciilor cauzate de c\u0103tre furnizor, de c\u0103tre operatorul de sistem \u00een cazul livr\u0103rii gazelor naturale cu \u00eenc\u0103lcarea parametrilor de calitate, a indicatorilor de calitate stabili\u0163i sau \u00een cazul \u00eenc\u0103lc\u0103rii de c\u0103tre furnizor, de c\u0103tre operatorul de sistem a contractului \u00eencheiat ori a actelor normative de reglementare aprobate de Agen\u0163ie;<\/li><li>s\u0103 primeasc\u0103, la cerere, informa\u021bii privind pre\u021burile \u0219i tarifele \u00een vigoare;<\/li><li>s\u0103 primeasc\u0103 r\u0103spuns la peti\u021biile \u0219i reclama\u021biile adresate \u00een modul \u0219i \u00een termenele stabilite de actele normative \u00een vigoare.<\/li><\/ol><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect\">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-1419\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"9\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-1419\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-left\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/div><div class=\"jet-toggle__label-text\">Informatii privilegiate<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-1419\" class=\"jet-toggle__content\" data-toggle=\"9\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>Conform Legii Nr. 108\/2016 cu privire la gazele naturale, informa\u021biile privilegiate sunt informa\u021bii cu caracter exact care nu au fost f\u0103cute publice, care se refer\u0103 \u00een mod direct sau indirect la unul sau mai multe produse energetice angro \u0219i care, dac\u0103 ar fi f\u0103cute publice, ar putea influen\u021ba \u00een mod semnificativ pre\u021bul produselor energetice angro. \u00cen sensul prezentei no\u021biuni, prin informa\u021bii se \u00een\u021belege:<\/p><ol type=\"a\"><li>informa\u021biile care trebuie f\u0103cute publice \u00een conformitate cu prezenta lege, cu Regulamentul privind accesul la re\u021belele de transport al gazelor naturale \u0219i gestionarea congestiilor, cu Codul re\u021belelor de gaze naturale \u0219i cu Regulile pie\u021bei gazelor naturale;<\/li><li>informa\u021biile cu privire la capacitatea \u0219i utilizarea instala\u021biilor de utilizare, a instala\u021biilor de producere, a instala\u021biilor de stocare sau a re\u021belelor de transport al gazelor naturale, inclusiv informa\u021biile cu privire la indisponibilitatea planificat\u0103 sau neplanificat\u0103 a acestora;<\/li><li>informa\u021biile care trebuie divulgate \u00een conformitate cu prevederile actelor normative sau ale contractelor de pe pia\u021ba angro a gazelor naturale, \u00een m\u0103sura \u00een care aceste informa\u021bii ar putea avea un efect semnificativ asupra pre\u021bului produselor energetice angro;<\/li><li>alte informa\u021bii legate de pia\u021ba gazelor naturale pe care un participant la pia\u021b\u0103 ar putea s\u0103 le foloseasc\u0103 pentru a lua decizia de a efectua tranzac\u021bii legate de un produs energetic angro sau de a emite un ordin de tranzac\u021bionare cu un astfel de produs.<\/li><\/ol><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect\">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-14110\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"10\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-14110\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-left\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/div><div class=\"jet-toggle__label-text\">Program de ac\u0163iuni 2024<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-14110\" class=\"jet-toggle__content\" data-toggle=\"10\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p><strong>Program de ac\u0163iuni privind acordarea asisten\u0163ei consumatorilor finali:<\/strong><\/p><p>Politica Boglight Gaz este de a \u00eembun\u0103t\u0103\u021bi \u00eencontinuu calitatea serviciilor si a produselor oferite, precum si de a contribui la informarea consumatorilor finali cu privire la drepturile si oportunit\u0103\u021bile avute.<\/p><p>In acest sens ne-am propus ca in anul 2024 sa \u00eentreprindem urm\u0103toarele ac\u021biuni:<\/p><ol><li>Achizitia in avans si realizarea de stocuri de gaze naturale pentru a garanta livrarea gazelor naturale c\u0103tre consumatorii finali;<\/li><li>Analiza de pia\u021b\u0103 constanta pentru a asigura un pre\u021b contractual sustenabil pe toat\u0103 durata contractual\u0103;<\/li><li>Asistenta de specialitate privind rela\u021bia contractual\u0103 prin intermediul Centului de deservire a consumatorilor finali de\u021binut;<\/li><li>Publicarea prin intermediul po\u0219tei electronice de informa\u021bii in leg\u0103tur\u0103 cu tendin\u021bele, prevederile legale si oportunit\u0103\u021bile cu privire la eficien\u021ba energetica;<\/li><li>Punerea la dispozi\u021bia consumatorilor finali a tuturor informa\u021biilor cu privire la drepturile contractuale avute, cu privire la mecanismele de protec\u021bie de care beneficiaz\u0103 si cu privire la procedura de urmat in cazul existen\u021bei unor ne\u00een\u021belegeri cu furnizorul avut.<\/li><\/ol><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect\">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-14111\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"11\" role=\"tab\" tabindex=\"0\" aria-controls=\"jet-toggle-content-14111\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-left\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/div><div class=\"jet-toggle__label-text\">Rapoarte<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-14111\" class=\"jet-toggle__content\" data-toggle=\"11\" role=\"tabpanel\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\">\n<ul>\n \t<li><a href=\"https:\/\/boglight-gaz.md\/wp-content\/uploads\/2024\/07\/BOGLIGHT-Raport-anual-2023.pdf\" target=\"_blank\" rel=\"noopener\">Raport anual 2023<\/a><\/li>\n<\/ul><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Price and payment methods\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"The price offered to our customers is closely related to the customer and consumption profile, but we make permanent efforts to, through a transparent purchase of gas from sustainable sources, offer you the best prices on the market, which we guarantee throughout the contract period.The price of natural gas negotiated by the parties includes all tariffs and expenses determined by ANRE according to the legislation in force.According to point 105 of the Regulation on the supply of natural gas, the supplier has the right to request disconnection, and the system operator will disconnect the natural gas installations of the non-domestic consumer within no more than 10 working days in the following cases:Non-payment of payments for natural gas used at the place of consumption, at the expiration of the term of 10 calendar days from the invoice payment deadline, presented to the non-domestic consumer;At the expiration of the term of the natural gas supply contract, if the non-domestic consumer does not request its extension;The refusal of the non-household consumer to conclude a natural gas supply contract with the supplier of last option after taking over the final consumers by him under the conditions of this Regulation;The non-household consumer&#8217;s refusal to conclude a natural gas supply contract with a supplier after the expiration of the term of last option supply, with a prior notification of the consumer with 15 calendar days;At the request of the non-domestic consumer.\\u00a0The disconnection of the natural gas installations of the non-domestic consumer is carried out during his working hours. Disconnection of the non-domestic consumer installation in accordance with subct. 3) is carried out only with the consent of the non-domestic consumer. The disconnection notice is sent or handed to the non-domestic consumer at least 5 calendar days before the expected date for disconnection.The final consumer has the right to request the supplier to reconnect the natural gas installations to the natural gas network after removing the reasons that led to the disconnection of his natural gas installations. The supplier requests the system operator, and the latter is obliged to reconnect the natural gas installations belonging to the final consumer to the natural gas network in the shortest possible time, but no later than 2 working days from the date of payment to the system operator of the tariff for reconnection according to point 117 of the Regulation.\\u00a0The payment of payment invoices for the natural gas consumed is made within the terms and in the bank account indicated in the natural gas supply contract concluded between the parties.\\u00a0The preventive payment is charged by the supplier in accordance with the Regulation on the supply of natural gas in the following situations:\\u00a0when the final consumer&#8217;s natural gas installations were disconnected from the natural gas network for non-payment of the payment invoice, the unmotivated refusal of the final consumer to grant access to the system operator&#8217;s personnel to the place of consumption;The natural gas supply contract is concluded on the basis of another real right, other than ownership;In the situation where the real estate that is the object of the place of consumption is mortgaged, seized, or the rights over it are the subject of litigation in court;Insolvency proceedings are initiated against the final consumer.The amount of the preventive payment is established by the supplier and must not exceed the monetary value of the average monthly consumption of natural gas.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Standard contractual clauses\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"According to point 20 of the Regulation on natural gas supply, the natural gas supply contract drawn up by the natural gas supplier must contain the following:\\u00a0Name and legal address of the supplier;The object of the contractThe means by which updated information on current prices can be obtained;Quality parameters of the supplied natural gas;The contracted debit, if the contract is concluded with a non-domestic consumer;The prices and tariffs applied;Payment methods, payment terms, cases in which the supplier is entitled to impose preventive payment for natural gas consumption, as well as the measures to be taken by the supplier in case of non-compliance with contractual obligations by the final consumer;Cases and conditions of natural gas supply interruption, disconnection and reconnection to the natural gas networks of the final consumer&#8217;s use facility (use devices);The duration of the natural gas supply contract, the cases and method of extending, modifying and terminating the contract, including the express provision regarding the right of the final consumer to terminate the contract unilaterally and free of charge;Provisions regarding the method of notification by the supplier to the final consumer regarding the change in the price of natural gas supply before its application;The possible compensations and methods of reimbursement of expenses that apply if the supplier does not fulfill its contractual obligations, including in the case of erroneous payment invoicing, or if the supplier fulfills its contractual obligations late or defectively;The ways of initiating procedures for resolving misunderstandings related to non-execution or faulty execution of contractual clauses;The rights and obligations of the supplier, the final consumer and the information related to the consumer&#8217;s rights provided by law, including the resolution of final consumer complaints;The contact details of the authorized persons and\\\/or of a telephone service of the supplier, including the working hours, where the final consumer can receive all the necessary information regarding the execution of the natural gas supply contract;Liability for non-fulfilment or improper fulfillment of the obligations assumed by the parties to the natural gas supply contract;Indications about the fact that the contract contains personal data (in the execution of art. 23 paragraph (8) of the Law on the protection of personal data no. 133 of July 8, 2011, point 54 of the Requirements for ensuring the security of data with personal character when processing them within the personal data information systems, approved by Government Decision No. 1123 of December 14, 2010 and point 35 of the Regulation of the Record Register of Personal Data Operators, approved by Government Decision No. 296 from May 1, 2012).\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Conclusion of the supply contract\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"HOUSEHOLDTo conclude the natural gas supply contract, the applicant, potential household consumer, is obliged to present the following documents\\\/information to the supplier:1) the request, the form of which is placed on the provider&#8217;s website or made available by him;2) the copy of the property deed or the copy of the document attesting a real or usufruct right over the building that is the object of the respective place of consumption;3) copy of the identity card;4) copy of the minutes of acceptance into operation of the natural gas installation (as applicable).\\u00a0BUSINESSTo conclude the natural gas supply contract, the potential non-domestic consumer applicant is obliged to submit the following documents\\\/information to the supplier:The request, the form of which is made available by the supplier, which includes the name, address, telephone, fax, e-mail of the applicant;The copy of the property deed or the copy of the deed certifying a real or usufruct right over the building that is the object of the respective place of consumption;The extract from the State Register of legal entities and individual entrepreneurs issued by the Public Services Agency, no later than 3 months before the date of submission of the application or a copy of another document certifying the right to carry out the activity, as the case may be, the fiscal code, the settlement account , the name of the bank through which the applicant makes the payments;Copy of the delimitation act, signed by the system operator;The copy of the report of the reception of the natural gas installation (as applicable);Volumes and supply periods of natural gas.\\u00a0The applicant presents to the supplier the original documents for verification of the presented copies or their legalized copies.The natural gas supply contract concluded between the supplier and the non-domestic consumer must be accompanied by the list of persons of the supplier and the non-domestic consumer, who are authorized to negotiate regarding the natural gas consumption regime, to sign the gas delivery-takeover documents natural persons and their telephone numbers.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Supplier change procedure\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"According to the legal provisions in force, the final consumer has the right to freely choose and change the supplier of natural gas without charging a fee, under the conditions of payment of debts to the previous supplier.The change of supplier is carried out within no more than 20 calendar days from the date of submission of the request by the final consumer.According to point 8 of the Regulation on the procedure for changing the natural gas supplier, changing the natural gas supplier includes the following stages:Conclusion of the natural gas supply contract between the final consumer and the new supplier;Submission of the request to change the supplier of natural gas, to the current supplier;Notification by the current supplier of the new supplier and the system operator regarding the initiation of the procedure for changing the natural gas supplier;Presentation by the system operator of information regarding the place(s) of consumption where the change of supplier is expected;Conclusion by the system operators and suppliers of additional agreements to the contracts for the provision of the natural gas transport and\\\/or distribution service;Controlling the measuring equipment and reading the indications of the measuring equipment;Supply of natural gas by the new supplier;Issuing the final payment invoice for the natural gas consumed according to the natural gas supply contract concluded with the current supplier;Payment by the final consumer of the debts towards the current supplier.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Dispute resolution\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"We make every effort to reasonably resolve disagreements with end consumers, amicably, and in the shortest possible time.Resolving disputes out of court is often the fastest, most efficient, and least expensive way to reach the most correct and satisfactory solution for both parties.In case of misunderstandings, consumers have the following steps to solve the problems:Direct negotiation with the natural gas supplierMediation or ConciliationComplaints to ANREAddressing the courts to resolve the dispute.\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\n\\t\\t\\t\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\tCOMPENSATIONS \\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\tThe final consumers are entitled to request the recovery of material and moral damages caused by the supplier or the system operator, in accordance with the legislation in force of the Republic of Moldova.\\n\\nIn case of non-compliance by the supplier with the deadlines for concluding the natural gas supply contract, the potential final consumer applicant is entitled to demand compensation from the supplier:\\n\\n \\tFixed amount in the amount of:\\n\\n\\n \\t50 lei for the applicant \\\/ household consumer;\\n \\t75 lei for the non-domestic consumer applicant.\\n\\n&nbsp;\\n\\n2. Additionally, for each calendar day of delay, starting with the next calendar day from the date of expiry of the term regarding the conclusion of the natural gas supply contract, but no more than 30 calendar days of delay:\\n\\n \\t10 lei for the household consumer applicant;\\n \\t25 lei for the non-domestic consumer applicant.\\n\\n\\nIf deviations from the quality parameters and\\\/or natural gas delivery regimes caused by the system operator are found, the supplier will pay the affected final consumers, compulsorily, compensation in the form of a price reduction for the natural gas supplied in proportion to the actual calorific value registered for the period in which the quality parameters and\\\/or natural gas delivery regimes were not respected.\\n\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\tCOMPLAINT RESOLUTION PROCEDURE \\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t\\t\\t\\tComplaints from end consumers in relation to contracting, disconnection, reconnection, invoicing, as well as regarding the consumption of natural gas by bypassing the measuring equipment or by distorting its indications, or by other means of consumption not recorded by the measuring equipment are examined and resolved by supplier, within the terms established by the Law on natural gas.Petitions of end consumers regarding disconnection shall be examined and resolved by the supplier, regardless of whether the disconnection of end consumers&#8217; natural gas installations was carried out at the request of the supplier or at the initiative of the system operator. If, upon examination of end-consumer petitions, the supplier finds that the system operator has violated the established reconnection deadline, it pays the injured end-consumer the compensation calculated in accordance with the Regulation on the quality of natural gas transport and distribution services and requests the operator of the system to return the compensation value. The system operator is obliged to reimburse the supplier for the expenses incurred in connection with the payment of compensation for damage to the final consumer due to the fault of the system operator.Final consumers submit complaints regarding natural gas quality parameters to the supplier.If a final consumer, a system user has addressed to the supplier or system operator a complaint that is to be examined and resolved by the other licensee, the supplier or system operator, as the case may be, is obliged to forward the complaint to the other licensee of license (system operator or supplier) within no more than 5 working days from the date of registration of the complaint and to inform the final consumer, the system user, about this fact.ANRE examines disagreements between final consumers, system users and natural gas companies that arise in connection with this law, as well as between users and the operator of the closed distribution system, and issues decisions in case of necessity. ANRE examines complaints submitted by final consumers, system users or users of the closed distribution system within no more than 30 working days from the registration of the complaint. The deadline for examination of the complaint can be extended by a maximum of 30 working days, a fact about which the final consumer, the system user or the user of the closed distribution system is informed.During the examination of complaints regarding invoicing and in case of non-compliance by the license holder with the disconnection procedure, ANRE issues decisions regarding the prohibition of disconnection from the natural gas networks of the final consumer&#8217;s natural gas installations or regarding their reconnection.Within 3 working days from the date of issuance, ANRE forwards the decision on the disagreement for execution to the involved parties, with the exposition of the reasons on which this act is based.ANRE examines and mediates disagreements between system operators and owners of land and other assets, public or private property, in relation to the application of the provisions of art. 74 and 75 of Law no. 108\\\/2016. The deadline for examining applications submitted in this regard is 30 working days.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Communication of data regarding real consumption and the cost structure\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"The supplier will communicate daily until 17:00 to the final consumers the actual consumption of natural gas recorded through any available means of communication (Ex: e-mail, telephone, fax, dedicated online platform, etc.).The cost structure is established at the time of signing the supply contract, and specified as an integral part of it, to be followed throughout the contractual period.During the contractual period, the parties can decide by mutual agreement, through the annex to the contract, the modification of the cost structure and the actual cost.Any change in the cost structure and the actual cost borne by the consumer will be notified by the supplier prior to their application.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"The quality parameters established for the supply of natural gas\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"According to the Regulation on the quality of natural gas transport and distribution services, the system operator is obliged to:To ensure the delivery of natural gas to system users, at the quality parameters of natural gas, established in the quality standards approved by the national standardization body:a. Lower calorific value, MJ\\\/m3 (kcal\\\/m3), at 20\\u00b0C and 101.325 kPa, not less than 31.8 (7600)b. Range of Wobbe index values (upper), MJ\\\/m3 (kcal\\\/m3), 41.2-54.5 (9850-13000);c. Admissible deviation of the Wobbe index from the nominal value, %, not greater than \\u00b1 5;d. Mass concentration of hydrogen sulphide, g\\\/m3, not higher than 0.02;e. The mass concentration of mercaptan sulfur, g\\\/m3, not higher than 0.036;f. Volumetric fraction of oxygen, %, not higher than 1.0;g. Mass of mechanical impurities in 1 m3, g, not greater than 0.001;Ensure the technical conditions, as follows:a. For domestic consumers, up to the safety valve, under technical pressure conditions stipulated in the technical passport\\\/technical book of the device used by the final consumer;b. For non-domestic consumers, up to the delimitation point, under technical pressure conditions stipulated in the contract regarding the supply of natural gas.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Consumer rights\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"According to the Regulation on the supply of natural gas, the final consumer has the following rights:To the continuous and reliable supply of natural gas, up to the exit from the safety valve(s) in the case of the domestic consumer and up to the delimitation point in the case of the non-domestic consumer, at the established quality parameters;To verify and ascertain compliance by the supplier with the provisions of the natural gas supply contract;To request the suspension of natural gas supply for a determined period of time, but not less than one month;Upon modification, extension or termination of the natural gas supply contract;To be present at the reading of the indications of the measuring equipment, at the verification and extrajudicial examination of the measuring equipment, at the control of the natural gas measuring equipment and the applied seals;To request information from the supplier regarding the quality parameters of the natural gas supplied, consumption history, payments and penalties provided for in the contract calculated and paid;To have access to the 24\\\/24 telephone service of the system operator, to the networks to which his user installation is connected, to the telephone service of the supplier, the numbers of which are compulsorily indicated in the invoice;To request the reparation of damages caused by the supplier, by the system operator in the case of the delivery of natural gas in violation of the quality parameters, the established quality indicators or in the case of the violation by the supplier, by the system operator of the concluded contract or regulatory acts approved by the Agency;To receive, upon request, information on the prices and tariffs in force;To receive answers to petitions and complaints addressed in the manner and within the terms established by the normative acts in force.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Privileged information\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"According to Law No. 108\\\/2016 regarding natural gas, privileged information is information of an accurate nature that has not been made public, which directly or indirectly refers to one or more wholesale energy products and which, if made public, could significantly influence the price of wholesale energy products. For the purposes of this notion, information means:the information that must be made public in accordance with this law, with the Regulation on access to natural gas transmission networks and congestion management, with the Code of natural gas networks and with the Rules of the natural gas market;information regarding the capacity and use of utilization facilities, production facilities, storage facilities or natural gas transportation networks, including information regarding their planned or unplanned unavailability;the information that must be disclosed in accordance with the provisions of the normative acts or contracts on the wholesale natural gas market, to the extent that this information could have a significant effect on the price of wholesale energy products;other information related to the natural gas market that a market participant could use to make a decision to carry out transactions related to a wholesale energy product or to issue an order to trade such a product.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Program de ac\\u0163iuni 2024\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Program de ac\\u0163iuni privind acordarea asisten\\u0163ei consumatorilor finali:Politica Boglight Gaz este de a \\u00eembun\\u0103t\\u0103\\u021bi \\u00eencontinuu calitatea serviciilor si a produselor oferite, precum si de a contribui la informarea consumatorilor finali cu privire la drepturile si oportunit\\u0103\\u021bile avute.In acest sens ne-am propus ca in anul 2024 sa \\u00eentreprindem urm\\u0103toarele ac\\u021biuni:Achizitia in avans si realizarea de stocuri de gaze naturale pentru a garanta livrarea gazelor naturale c\\u0103tre consumatorii finali;Analiza de pia\\u021b\\u0103 constanta pentru a asigura un pre\\u021b contractual sustenabil pe toat\\u0103 durata contractual\\u0103;Asistenta de specialitate privind rela\\u021bia contractual\\u0103 prin intermediul Centului de deservire a consumatorilor finali de\\u021binut;Publicarea prin intermediul po\\u0219tei electronice de informa\\u021bii in leg\\u0103tur\\u0103 cu tendin\\u021bele, prevederile legale si oportunit\\u0103\\u021bile cu privire la eficien\\u021ba energetica;Punerea la dispozi\\u021bia consumatorilor finali a tuturor informa\\u021biilor cu privire la drepturile contractuale avute, cu privire la mecanismele de protec\\u021bie de care beneficiaz\\u0103 si cu privire la procedura de urmat in cazul existen\\u021bei unor ne\\u00een\\u021belegeri cu furnizorul avut.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Reports\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Raport anual 2023\"\n            }\n        }\n    ]\n}<\/script>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8ada21 elementor-widget elementor-widget-text-editor\" data-id=\"f8ada21\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3>DESC\u0102RCA\u021aI DOCUMENTE UTILE<\/h3>\n<ol>\n \t<li>Lista de acte necesare schimbarii furnizorului de gazenaturale <strong><a href=\"https:\/\/boglight-gaz.md\/wp-content\/uploads\/2024\/04\/Acte-necesare-in-vederea-incheierii-contractului-de-furnizare-gaze-naturale-cu-consumatorii-casnici.pdf\">CASNIC<\/a> \/ <a href=\"https:\/\/boglight-gaz.md\/wp-content\/uploads\/2024\/04\/Acte-necesare-in-vederea-incheierii-contractului-de-furnizare-gaze-naturale-cu-consumatorii-casnici-1.pdf\">NONCASNIC<\/a><\/strong><\/li>\n \t<li>Cererea de schimbare a furnizorului de gaze naturale pentru consumatorii <strong><a href=\"https:\/\/boglight-gaz.md\/wp-content\/uploads\/2024\/04\/Cerere_schimbarea_furnizorului_de_catre_consumator_casnic_ro.docx\">CASNIC<\/a> \/ <a href=\"https:\/\/boglight-gaz.md\/wp-content\/uploads\/2024\/04\/Cerere_schimbarea_furnizorului_de_catre_consumator_noncasnic_ro.docx\">NONCASNIC<\/a><\/strong> consumers<\/li>\n \t<li>Contractul de furnizare a gazelor naturale pentru consumatorii <strong><a href=\"https:\/\/boglight-gaz.md\/wp-content\/uploads\/2024\/04\/Draf-contract-furnizare-Boglight-casnic.pdf\">CASNIC<\/a> \/ <a href=\"https:\/\/boglight-gaz.md\/wp-content\/uploads\/2024\/04\/Draf-contract-furnizare-Boglight-noncasnic_new.pdf\">NONCASNIC<\/a><\/strong> consumers<\/li>\n \t<li class=\" translation-block\"><a href=\"https:\/\/boglight-gaz.md\/wp-content\/uploads\/2024\/04\/Cerere_de_reconectare_deconectare.docx\" target=\"_self\"><strong>Cerere<\/strong> <\/a>\tde reconectare\/ deconectare a locului de consum<\/li>\n \t<li class=\" translation-block\">Cererea pentru semnarea contractului de furnizare <strong><a href=\"https:\/\/boglight-gaz.md\/wp-content\/uploads\/2024\/04\/Cerere-incheiere-a-contractului-de-furnizare-casnic.docx\" target=\"_self\">CASNICI<\/a> <\/strong>\/ <strong><a href=\"https:\/\/boglight-gaz.md\/wp-content\/uploads\/2024\/04\/Cerere-incheiere-a-contractului-de-furnizare-noncasnic.docx\" target=\"_self\">NONCASNICI<\/a><\/strong><\/li>\n \t<li class=\" translation-block\"><strong><a href=\"https:\/\/boglight-gaz.md\/wp-content\/uploads\/2024\/04\/Formular-volum-de-gaze-naturale-pentru-furnizare-in-2024.docx\" target=\"_self\">Formular <\/a><\/strong> transmitere volum de gaze naturale<\/li>\n<\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a98944 elementor-widget elementor-widget-spacer\" data-id=\"6a98944\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 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